SUPPORT
KnowledgeBase, Tutorials, and everything you need for Knovio success
ANNOUNCEMENTS
All systems are currently reported to be running as expected.
Please report any issues to Support.
Read important news from Microsoft regarding
Internet Explorer support
System Requirements
Browsers and Platforms
| Browser | Platform | Versions | Notes |
|---|---|---|---|
| Chrome | Windows 10 / Windows 8.1, macOS | Latest | |
| Firefox | Windows 10 / Windows 8.1, macOS | Latest | |
| Safari | macOS | Latest | |
| Microsoft Edge | Windows 10 / Windows 8.1 | Latest | |
| Internet Explorer | Windows 10 / Windows 8.1 | 11 | Live streams are not supported |
| Mobile Safari | iOS | Latest | Fullscreen mode is not supported |
| Chrome Mobile | Android, iOS | Latest | Fullscreen mode is not supported |
Network
| Capability | Recommended |
|---|---|
| Minimum Download Speed | 820 Kbps (Standard Broadband) |
If you're experiencing excessive buffering or choppiness, it may be that your speeds are too slow. Check your speed here. If you're in a corporate environment and you're still experiencing buffering, it is likely a firewall blocking the stream. Here is the whitelisting for our ports and IP ranges.
Cookies
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JavaScript
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